Curbside Charm — Privacy Policy

Effective Date: August 1, 2025
Who we are: Curbside Charm (“Curbside Charm,” “we,” “us,” “our”) provides seasonal décor design, delivery, installation, and related services in and around Greenville, South Carolina.

This Privacy Policy explains what information we collect, how we use and share it, and the choices you have. By using our website, store, forms, or communicating with us (the “Services”), you agree to this Policy.

Summary: We collect basic contact/order details to schedule and deliver your décor. If you upload a photo of your entry or storefront, we use it to plan your design. We don’t sell your personal information.

Information We Collect

You provide directly

• Contact & Order Details: name, email, phone, billing/shipping address, order number, items purchased, preferred delivery week, notes.

• Images: photos of your entry/storefront uploaded via our form or sent to us.

• Communications: messages (email, forms, SMS), design preferences, survey responses.

• Payment Info: processed by payment partners (e.g., Wix Payments, PayPal). We receive payment confirmations but do not store full card numbers. For optional manual payments (e.g., Zelle), we record payment status/reference only.

Automatically collected

• Device/Cookie Data: IP address, browser/device type, pages visited, and actions taken—used for security, functionality, and basic analytics via our website platform.

How We Use Information

• Fulfillment & Scheduling: process orders, group by preferred week, confirm exact date/time, deliver/install, and (if purchased) perform season-end pickup.

• Design & Support: review uploaded images to plan placement and proportions; respond to questions.

• Payments & Prevention: process payments, handle refunds/chargebacks, detect fraud or misuse.

• Marketing (only with consent): send promotions or updates; you can unsubscribe anytime.

• Photo Permission: If you explicitly grant Photo Permission, we may photograph your finished décor and use images in our portfolio, website, and social media. We avoid showing house numbers or other personal identifiers.

• Legal & Safety: comply with laws, enforce terms, and protect our Services.

Sharing Information

We share information only as needed to run our business:

• Website & Hosting: Wix.com Ltd. (site, store, forms, storage).

• Payments: Wix Payments, PayPal (secure processing).

• Email/SMS & Automations: to send confirmations, reminders, or updates you request.

• Delivery/Operations Tools: scheduling, routing, and mapping providers.

• Professional Services & Legal: accountants, compliance, or law enforcement when required.

We do not sell personal information.

Cookies & Analytics

Our site uses essential cookies for security and functionality, plus limited analytics to understand site use. You can control cookies in your browser settings; some features may not work without them.

Your Choices

• Access/Update: contact us to access or correct your information.

• Delete: request deletion (we may retain records required by law, e.g., invoices).

• Marketing Opt-Out: click “unsubscribe” in emails or reply STOP to SMS.

• Photo Permission: withdraw at any time; we’ll stop future use and remove prior posts we control (we can’t remove third-party reshares).

Data Retention

• Orders & invoices: retained for tax/accounting (typically up to 7 years).

• Uploaded photos & design notes: generally up to 24 months after project completion (or sooner upon request), unless you’ve asked us to feature them longer.

• Marketing lists: until you unsubscribe or ask us to delete.

Security

We use reasonable administrative, technical, and physical safeguards. No method of transmission or storage is 100% secure.

Children’s Privacy

Our Services are not directed to children under 13, and we don’t knowingly collect their data. If a child provided information, contact us and we’ll delete it.

State/Regional Privacy Rights

Depending on your location, you may have rights to access, correct, or delete personal information, and to opt out of certain processing. To exercise any applicable rights, contact us using the details below.
Note: We do not sell or share personal information for cross-context behavioral advertising.

International Transfers

Our platform and providers may store/process data in the U.S., Israel, the EU, or other locations. We rely on appropriate safeguards for such transfers.

Changes to This Policy

We may update this Policy from time to time. We’ll post the updated version with a new effective date. Material changes may be communicated by site notice or email.

Contact Us

Curbside Charm
Email: info@curbsidecharmgvl.com

Legal disclaimer 

The explanations on this page are general information about privacy practices and are not legal advice. Because requirements vary by business and location, please consult your attorney to tailor this policy to your needs.