Refund Policy - the basics

Curbside Charm — Refund & Cancellation Policy

​

Effective Date: August 1, 2025

​

1) Overview

We want you to love your seasonal décor. This policy explains when refunds are available and how we handle cancellations, rescheduling, and issues with your order.

​

2) SpecialtyDesign Deposit/Package 

• $150 design deposit or full payment for packages are collected at checkout to reserve your spot.

• Refundability: fully refundable for 48 hours after payment. After 48 hours, the deposit becomes non-refundable.

​

3) Cancellations

​

• After ordering: You may cancel within 48 hours for a full deposit refund. After 48 hours, the deposit is non-refundable; any additional amounts paid are refundable.

• After design approval for specialty design from our Charming Couture a la Carte (materials ordered): We’ll refund any unspent balance minus ​150.00 deposit, any costs already incurred (materials/special orders that can’t be returned) minus any restocking fees

• Within your scheduled delivery week:  Cancellations are  not refundable. We’ll try to reschedule to the next available window and a return-visit fee may apply.

​

4) Rescheduling & Access

(You do not have to be home for outside installations)

​

• If you need to reschedule, please contact us as early as possible. We’ll move you to the next available slot in your area if possible or we will have to charge a return-visit fee (50.00) if there are no other deliveries for your area for the season.

• Please ensure safe, clear access to the installation area at the scheduled time. If access is unavailable or unsafe, we may need to return later and a return-visit fee may apply.

​

5) Weather & Events Outside Our Control​

• Outdoor work depends on weather and routing. If conditions prevent installation, we’ll reschedule at the earliest opportunity. Weather delays are not grounds for a refund.

​

6) Optional Services​

• Season-End Pickup/Disposal ($75): Refundable within 48 hours of purchase. After 48 hours—or once the service is scheduled or performed—the fee is non-refundable.

​

7) Product Condition & Remedies

• On delivery/installation: If an item arrives damaged or a major component is missing, notify us within 24 hours with photos. We will repair, replace, or reasonably substitute.

• If we can’t remedy the issue in a reasonable time, we may offer a pro-rated refund or store credit at our discretion based on the affected items.

​

8) Final Sale for Rendered Services​

Once décor is installed (or pickup/disposal performed), the service portion is final and non-refundable.

​

9) How Refunds Are Issued​

• Refunds go back to the original payment method when possible.

• Payment-processor fees (e.g., card processing) are typically not returned by the processor; if not returned to us, they won’t be included in your refund.

• For manual/offline payments (e.g., Zelle), refunds are made by the same method or store credit.

• Please allow standard bank/processor timelines for funds to appear.

​

10) Chargebacks & Disputes

If something isn’t right, email or call us first so we can help quickly. Filing a chargeback before contacting us may slow resolution.

​

11) Contact

Curbside Charm
Email: info@curbsidecharmgvl.com

Phone:864-787-6116 or 864-430-9010