top of page

Delivery Policy

Curbside Charm — Delivery Policy

Effective Date: August 1, 2025

​

1) Service Area & Fees

  • Free delivery ZIP codes: 29601, 29605, 29607, 29614, 29615, 29650, 29651, 29662, 29680, 29681.

  • Other serviceable ZIPs: $50 delivery fee (service availability varies by location).

  • We currently serve the majority of Greater Greenville, SC and nearby communities. If an address is outside our service map, we’ll contact you to discuss options.

​

2) How Scheduling Works

  • At checkout, please choose the Monday of your preferred delivery week.

  • We’ll route stops by area and send your exact date/time window for that week (via email/SMS).

  • Weather, traffic, or routing may shift your window. If that happens, we’ll notify you and move you to the earliest available time in the same week (or the next available week if needed).

​

3) What We Deliver & Where

  • Delivery includes placement/installation on your porch or storefront entry unless your order states otherwise.

  • We do not deliver to P.O. boxes. Multi-unit buildings may require lobby/concierge coordination or customer presence.

​

4) Access & Site Readiness

Please make sure by your appointment window:

  • A clear, safe path to the install area (remove obstacles; secure pets).

  • Any gate/door/HOA codes shared with us in advance.

  • A reasonably clean/dry surface (we’re happy to wipe as needed, but heavy cleaning is not included).
    If access is unavailable or unsafe, we may reschedule and a return-visit fee may apply.

​

5) Weather & Safety

Outdoor décor is weather-dependent. For heavy rain, storms, or unsafe conditions, we may delay or reschedule. Weather delays are not grounds for a refund; we prioritize the next earliest safe slot.

​

6) You Don’t Need to Be Home

Most outdoor installs are contactless. We’ll place your décor and send a proof-of-delivery photo. If your building requires escort/approval, please be available or arrange authorization.

​

7) Missed Delivery / Redelivery

If we arrive within the stated window but can’t complete the delivery (e.g., locked access, unsafe conditions), we’ll reschedule to the next available route. A return-visit fee may apply.

​

8) Damage, Adjustments & Issues

  • If something arrives damaged or a major component is missing, email us within 24 hours with photos. We’ll repair, replace, or reasonably substitute.

  • Need a small adjustment (e.g., item moved a few inches)? Let us know—minor tweaks may be accommodated at no charge if our schedule allows; larger moves may require a return visit.

​

9) Optional Season-End Pickup/Disposal

  • Available as an add-on ($75).

  • Refundable within 48 hours of purchase; afterward or once scheduled/performed, non-refundable.

​

10) Contact

Questions about delivery or access?
Curbside Charm — Greenville, SC
Email:info@curbsidecharmgvl.com 

Phone: 864-787-6116 or 864-430-9010

bottom of page